At Pianeti Kidswear (pianetikidswear.com) our aim is to satisfy at 100% each order. However there are cases where an order needs to be returned for various reasons.
All returns are welcomed and the cost for return shipping is free for you (€0,00) and is covered by us in most cases, provided that the conditions in the below paragraphs are met.
The return will be accepted only if the goods are returned within 14 days of delivery and in the exact condition in which they were shipped.
All accepted returns, in the following cases below, will be reviewed and processed within 14 business days.
Refund
In order to issue a refund, the goods must be returned without any damage, or signs of wear, and with original tags and packaging.
If the refund is approved, you will be notified via email confirmation within 14 business days. Please note that the actual transfer of the refund to your account depends on your financial institution and may take up to 10 business days.
Exchanges
The exchange of delivered goods is accepted for the same goods in a different size, subject to availability when the goods are returned to us, and for different goods at the same cost, except for if you would like to pay the difference. In order for the exchange to be approved, the goods must be returned without any damage, or signs of wear, and with original tags and packaging. Please note that the cost of the return shipping in this case is on us.
In the case you have received an item as a gift and you would like to exchange it, the above paragraph applies.
Items under sale
No return at all is accepted for goods under any promotional or advertising campaign that bear the word “sale”.
Incorrect / damaged / Faulty Items
Despite our efforts for the highest customer satisfaction things can still go wrong. In the case of an incorrect, damaged, or faulty item purchased please use the “Contact” button on our website pianetikidswear.com for further instructions. Please note that the cost of the return shipping in this case is on us.
